Services

Our team are Microsoft Certified professionals focuses on planning and building secure network infrastructures for business and government. That’s a fancy way of saying we can help your business run smoothly, efficiently and stay running.

 

Technology can be intimidating and that’s why we offer simple solutions that work. We take the stress out of managing your business systems and speak in a language you can understand. NOVUS offers 3 levels of IT System care programmes to suit your individual needs and budget:

 

Responsive + | Managed +  | Proactive +

 

Contact us to find out more or call 250-383-4357.

 

In addition to service programmes we also have a long list of service offerings:

    • 24×7 Performance Monitoring
    • Windows Patch Verification
    • Monitoring of Your Backup Solution
    • PC Hardware Monitoring
    • Preventative Maintenance
    • Anti-virus Status Monitoring
    • Security Service monitoring
    • Remote monitoring/alerts for your Network, Backup, workstations/PC, Servers, Routers and Switches, UPS and for Server Performance.
    • Preventative Maintenance Support
    • Service Desk Support
    • Priority Client Response
    • IT Procurement Assistance
    • Projects and Integration –  New rollouts, VoIP, integration, software upgrades
    • Hardware Installs
    • Application Support
    • Workstation / Desktop Antivirus Management
    • Microsoft Windows Operating System Patching
    • On-Site, Desktop & Laptop Support
    • Customer Satisfaction Management
    • Customer Care Service Portal and Self-Service Ticket Creation and Tracking
    • On-Site, Deskside User
    • Hardware Evaluation
    • Reporting, technical usage
    • Vendor Relationship Management
    • Active Directory Authentication Services
    • Dynamic Network Configuration
    • VPN support
    • Windows Domain Services
    • Wireless support
    • Handheld Device Implementation
    • Virus Disinfection
    • Network-Wide Antivirus Management
    • Firewall Management
    • Microsoft Windows O/S Management
    • Remote Server Support
    • Server Support Services