ABOUT US COMPANY
Client Care & 24/7 Emergency Service

Computer Network Administration · Consulting · Design · Implementation · Security · Storage · Training

OUR MISSION
NOVUS will build trust in Information Technology by consistently delivering the highest level of service on Vancouver Island.

OUR GUIDING PRINCIPLES - These Guiding Principles help us achieve our mission and gauge our success
1. Provide superior service to our clients by advocating on their behalf and empowering them to make the best decisions.
2. Create and maintain respectful relationships.
3. Provide a positive working environment that fosters personal and professional development.
4. Maintain profitability to secure our future success.

NOVUS HISTORY: In 2000, at just 22 years of age NOVUS' founders Jeremy Denegar and Shamus Bowker realized the need for an IT company that could provide superior, high-level service to business and government.

Today, NOVUS has built a thriving business on building, servicing and maintaining a wide range of information systems. In the close-knit world of Vancouver Island business and municipal governments, word has spread that NOVUS knows the technological issues that local governments and businesses face.

To reinforce their mission of ‘Experience. Knowledge. Trust.’ every member of the team has Canadian Information Centre Clearance. “Security clearance helps protect our client’s sensitive information.” says Ray Larson, General Manager “We are more than just your IT service company, we are your impartial advocates, continuously looking out for your best interest. These core principles are just two examples of how we are building trust.” adds Larson.

ABOUT US Q&A

What does NOVUS do?
If it's computer related we're the ones to call. Our friendly, experienced and knowledgeable technicians will promptly assist you with your business workstation, laptop, computer network or printer. If we can't help you we will direct you to someone who can. We pride ourselves on providing the highest level of service and expertise you can find, period.

What is NOVUS' specialty?
We specialize in planning, building and maintaining secure, reliable computer network infrastructure and complete integration of information technologies (IT) for business and government. Whether you require on demand 24/7/365 support, or need to augment your existing IT team with expert consultants and systems engineers, we work with you and our partners to provide the best knowledge and experience available.

What makes NOVUS better and how are you Experience. Knowledge. Trust.? 
There are many things that make NOVUS better and aid in the building of trust in information technology, we've listed just a few highlights below:

• IMPECCABLE CLIENT CARE: 24/7/365 support, quick response time, and continuous training and development of our team has enabled us to maintain a 100% client retention level. Through our partnerships with BC's leading IT companies and top industry professionals, we provide a level of service that is unmatched. Experts in the latest technologies, we help leverage your computer systems to save you money.



• IMPARTIAL ADVICE: NOVUS is focused on service, not promoting and selling computer products, allowing us the freedom to offer unbiased advice, solutions and options to our clients.



• CLEAR AND TRANSPARENT BILLING: In the IT Service industry, set or fixed pricing has the tendency to be non-transparent and is not reflective of the true cost of building and maintaining your network or completing a project. Fixed pricing can have the result of one client subsidizing the price for another client. Who wants to pay for time they didn't use? To ensure that our clients are treated fairly and not over-charged, we offer fully-trained systems engineers at competitive hourly rates and estimated per-project costing. We closely monitor our projects and the time spent as well as ensure that our clients are aware of the projected costs so there are no surprises. Our Our Client Care Records clearly define the 'hours worked' verses the 'billable time' so you can be well informed as to how much time was spent on your information systems. Clients are provided with a 'Detailed Invoice Summary' which outlines the work that has been done for the period captured via Client Care Records. For convenience, we offer our clients a Client Service Agreement (CSA) which guarantees a set amount of time per month at a reduced rate.



• COMPREHENSIVE DOCUMENTATION: Every time a NOVUS Technician or Systems Engineer assists a client they digitally document all of the work that has been done in a work log called a Client Care Record (CCR). CCRs contain start and end times, location, and every detail of what was done so that we can always refer back to the information should we need to trouble shoot the same issue again. CCRs are a fantastic way to keep everyone up-to-date and reduces orientation time, no doubt saving everyone time and money. In addition we keep all information about client's systems in Systems Manuals which are available for our clients to refer to 24/7 and can be provided in hard copy at the client's request.



• CLIENT SATISFACTION: We guarantee that you will be satisfied with our service and billing or we will make it right.

Ask any one of our clients and they will agree NOVUS is simply better.

Can I trust my information and network to NOVUS?
Every member of the NOVUS team has cleared a police security background check, and we all have R.C.M.P. Canadian Police Information Centre clearance. So, you can be assured that we're a name you can trust. Review our Privacy Policy to see how we protect your information.

Where did the NOVUS name come from?
When we were looking to find a name that represented us we opened up the English dictionary and found nothing that quite fit the bill. Moving onto other languages we found the Latin word 'Novus' and "Eureka!...
Definition:
NOVUS (latin) :novus -a -um new , fresh, young; revived, refreshed, novel, unusual, extraordinary
...and the rest as they say is history.

What is the NOVUS logo?
1. The human figure reflects our clients and our team who are propelled upward to a higher level with confidence by the dual arcs.
2. The dual arcs are references to the combination of our expertise, training and our guiding principles which together are the foundation of NOVUS.

Visit SERVICES and see how we can help you.